Creating happy clients

CCIFG Team sitting together following the online workshop

On the 26th of April Alette gave an online workshop on intercultural communication to the Chamber of Commerce and Industry France Ghana. It inspired Manager Director Armelle Sae-Jeanne, coming from Martinique, working for a French organization in Ghana, to write the following:

“No, I could not complete this assignment on time I was not feeling well, I had diarrhea this morning.”

“You’re growing fat, life is good.”

These sentences that could be off-putting to a French ear are totally normal in a Ghanaian environment.

CCI France Ghana’s team had the pleasure to attend a training given by Alette Vonk, expert in intercultural management. We often forget that working in a multicultural environment gives way to miscommunications & misunderstanding simply due to cultural differences.

Before judging, acting rashly, demeaning people, always ask yourself where they’re coming from. Why they see and act the way they do. Our culture is so engraved in us that we fail to understand that this social construct varies from one country to another.

I can only encourage and recommend these initiatives that help us better understand and work with one another.
Thank you Alette!

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Saskia Maarse is a Dutch intercultural speaker, trainer and author. For six years, she researched how Dutch culture is experienced by people from other cultures. She did so through in-depth interviews with entrepreneurs and managers from 30 different countries. She wrote two books on the subject: Tutti frutti – Success in a colourful and entreprising Netherlands and Onder de zeespiegel – collaborating and living together with the Dutch.

Saskia’s fascination for cultural differences started at a young age. She worked in tourism for over ten years, including several years in France, Spain, Italy and Austria. Her work experience abroad and her subsequent trip around the world broadened her view of the world and its inhabitants. Her research provided Saskia with much: more cultural awareness and extensive knowledge about Dutch culture in relation to other cultures.

Saskia’s mission is to provide as many people and organisations as possible with cultural insights and awareness in an accessible and inspiring way, so that more understanding of different cultures is created.

“During our team building day in Openluchtmuseum Arnhem we have had the pleasure to enjoy a very interesting cultural awareness workshop focussing on the Dutch culture in comparison with other cultures, how other cultures see us Dutch and what we can learn with the 6 principles of intercultural working from Saskia Maarse. The diverse group that we were with 25 people, 6 nationalities and even more cultures (including Frisian and Limburg) were really enthusiastic and even more understood the importance of good communication (verbal and visual) in international business.”
Marko van der Smitte, Sales Director Alfa Laval

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